Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

We stand behind every chimney we touch in Easton. If it’s not done right, we make it right. That’s not a slogan on a truck - it’s the Keystone Standard, and it’s backed in writing with no arguing. For over 42 years, we’ve built this company on a simple idea: a square deal, no surprises on the bill, and a crew that shows up when we say we will. We’re not going anywhere. A company that plans to be in Easton in thirty more years acts accordingly. Done right - and we stand behind it.

Call (610) 756-1504

What’s Covered

• Workmanship on every job. Our background-checked, uniformed technicians complete most chimney cleanings, repairs, and rebuilds in a single visit, and the quality of that work is guaranteed under our 90-Day Done Right Promise.
• Professional-grade parts and materials. We work exclusively with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - no builder-grade substitutes, no corner-cutting on what goes into your flue or on your roof.
• Cleanup that respects your home. We lay protection, contain the mess, and leave your Easton home as we found it. Chimney work is dirty by nature; your living room doesn’t have to be.
• On-time arrival, every appointment. We’ll be there when we say. If our schedule shifts, you’ll hear from a live person - not a voicemail, not an app notification.
• Honest pricing with no surprises. The number on the estimate is the number on the invoice. Our no-hassle upfront pricing means you approve the work before we start, and we don’t pad the bill after.

Our Satisfaction Promise

If something’s not right, you don’t need to build a case. Call (610) 756-1504 any hour of any day - a live person answers, and we’ll schedule a return visit. The 90-Day Done Right Promise is governed by our K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it. No paperwork battles, no “let us check with the office.” We fix it. That’s the deal.

Here’s how it works in practice. Our Level-2 camera inspections end with photos you can see and a plain-English verdict - documented like an engineer, explained like a craftsman. If we recommend work, you’ll understand why. If something can safely wait, we’ll say so. And if we do the work and it’s not performing as it should within 90 days, we come back. In writing, no arguing. Russell Haines has run Hearthstone Chimney Co. this way since 1984, and it’s not changing.

Licensed & Insured Backing

Any chimney company can print a guarantee. The real protection is who’s standing behind it. Hearthstone Chimney Co. is licensed and insured, which means if the unexpected happens - damage to your Easton home, injury on your property - you’re not left holding the bag. We’ve served local communities for over 42 years. That longevity isn’t luck. It’s the result of doing the work properly, treating people fairly, and maintaining the credentials that let us stand behind our word. When you hire us, you’re hiring a company that plans to be here long enough to make good on every promise we make.

How the 90-Day Done Right Promise Works

Here’s what Easton homeowners actually ask us about the guarantee.

What does “done right” mean?

It means the chimney sweeps, repairs, liner installations, cap and crown work, or rebuilds we perform meet the standards we’d apply to our own homes. If a joint fails, a seal doesn’t hold, or a repair doesn’t solve the problem we said it would, we return and correct it at no charge within 90 days of completion.

Does the promise cover manufacturer defects?

Our workmanship guarantee covers how we install and apply the professional-grade materials we use. If a DuraFlex liner or HeatShield product has a manufacturer defect, we’ll work with you to pursue the manufacturer’s remedy. We don’t hide behind their paperwork, and we don’t leave you to figure it out alone.

What if I just don’t like how it looks?

We’re craftsmen, and we care how the finished work presents. If the appearance doesn’t match what we agreed to, that’s covered. If you’re unsure whether something is a warranty issue, call us. A live person answers 24 hours a day, 7 days a week, and we’ll talk it through honestly.

Is there anything not covered?

Damage from events after we leave - a fallen tree, a new roof leak, a homeowner modification - isn’t on us. Normal wear from use is expected. But if our work fails because of how we did it, that’s ours to fix. We’ll tell you straight which is which.

Why We Guarantee This Way

Easton winters are hard on chimneys. Freeze-thaw cycles open cracks in crowns. The Lehigh Valley’s wet springs accelerate liner deterioration. We’ve seen what happens when a sweep rushes through, misses a compromised flue tile, and the homeowner finds out the hard way during the first cold snap. Our guarantee exists because we don’t want that phone call any more than you do.

The 90-Day Done Right Promise also reflects how we hire and train. Our technicians are background-checked and uniformed. They arrive with the right tools and materials to finish most jobs in a single visit. They document their work with camera inspections and photo reports. When a company invests that much in getting it right the first time, standing behind the result isn’t generosity - it’s consistency.

Russell Haines founded Hearthstone Chimney Co. in 1984. He’s still owner-operated. The guarantee has his name on it, literally and figuratively. In an industry where some operators disappear after the busy season, we’re the crew you’ll see at the Easton Farmers’ Market, sponsoring the youth sports league, answering the same phone number year after year. That’s the real warranty.

Standing Offers That Back the Guarantee

Our guarantee isn’t the only way we reduce risk for Easton homeowners. We keep four standing offers active:

• $50 off any repair over $250. Substantial chimney work shouldn’t carry a surprise price tag.
• Free second opinion on any written estimate. If another company recommended thousands in liner or masonry work, we’ll inspect with our camera, show you the photos, and give you a plain-English verdict. No charge.
• $89 seasonal tune-up. Preventive maintenance that catches problems before they become guarantee claims.
• Permanent 5% senior and veteran discount. Applied upfront, no paperwork to chase.

Ready to Schedule with Confidence?

Call (610) 756-1504. A live person answers, 24 hours a day, 7 days a week. We’ll book your Easton chimney inspection, cleaning, or repair, confirm your upfront pricing, and put the 90-Day Done Right Promise in writing before we start. Done right - and we stand behind it.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Easton and the Lehigh Valley since 1984.