What Easton Homeowners Say About Hearthstone Chimney Co.
We don’t ask for reviews after every job. We ask after the ones where something went wrong and we fixed it, or where the homeowner watched us find a problem they didn’t know they had. That’s where you learn whether a company means what it says. These are from real calls we’ve run in Easton and the neighborhoods around it.
Recent Reviews
“We bought a place near College Hill last fall and the inspector said the chimney ‘looked fine.’ Russell’s crew ran a camera up and showed me cracks in the flue I could see for myself. They swept it, lined it, and I had the photos to show my insurance company. No guessing, no ‘trust me.'”
Scott A., College Hill, Easton
“I called at 9 PM on a Sunday because smoke was backing up into the living room. A live person answered, scheduled me for Tuesday morning, and the tech showed up in a uniform with a name tag. Found a bird nest above the damper. Swept it, capped it, done in two hours. The $89 tune-up turned out to be all I needed.”
Darnell W., Downtown Easton
“The last company told me I needed a full rebuild for $4,800. Hearthstone came out for a free second opinion, ran the camera, and showed me the crown had a hairline crack that HeatShield could seal. Cost me $340. They could have sold me the rebuild and I wouldn’t have known better.”
Amanda N., Wilson Borough, near Easton
“Forty-two years in business means something. My parents used Hearthstone in the 90s. I called them for our place in the West Ward because the fireplace smelled every time it rained. Turned out the cap was rusted through. They put on a Gelco cap, swept the flue, and the smell’s gone. Same family, same quality.”
Lucia F., West Ward, Easton
“Russell himself came out for the estimate. No commission guy in a polo shirt. He climbed the roof, took photos of the crown spalling, and told me which parts could wait and which couldn’t. We scheduled the sweep and crown repair for the same day. Invoice matched the estimate to the dollar.”
Scott A., College Hill, Easton
“I’m a veteran and they applied the 5% discount without me having to ask twice or show paperwork three times. Small thing, but it tells you how they run the back office. The sweep was clean, they laid down runners through my hallway, and the tech explained why my oak burns dirtier than my neighbor’s maple.”
Darnell W., Downtown Easton
“The 90-Day Done Right Promise isn’t marketing. They found a gap between the flue tiles after the sweep, came back with a DuraFlex liner crew, and didn’t charge me a second trip fee. In writing, no arguing. They said ‘we should have caught it the first time’ before I even brought it up.”
Amanda N., Wilson Borough, near Easton
“I manage a rental near Lafayette College and need vendors who show up when they say. Hearthstone’s been my chimney company for six years because their techs are background-checked, they wear uniforms, and they don’t scare my tenants. Last tenant skipped three years of sweeps. Russell’s crew got it clean and documented everything for the lease file.”
Lucia F., College Hill, Easton
“I got the camera inspection because I wanted to know what I was actually buying. The tech talked me through every image - here’s the glaze, here’s a missing mortar joint, here’s where water’s been getting in. Plain English. I paid for the sweep and a partial reline, not a whole chimney rebuild like the other company wanted.”
Scott A., College Hill, Easton
“Called at 11 PM on a Saturday after a chimney fire scare. Live person, not a voicemail tree. They walked me through what to check, scheduled a Level-2 inspection for Monday, and found creosote buildup the previous sweep had missed. We’re lucky it didn’t ignite. Now I’m on their annual reminder list.”
Darnell W., Downtown Easton
“The upfront pricing matters when you’re on a fixed income. They gave me the number, I agreed to it, and that was the number on the invoice. No ‘we found this other thing’ halfway through. They did find something - a cracked flue tile - but they showed me the photo, explained the options, and let me decide without pressure.”
Lucia F., West Ward, Easton
“Second opinion saved me thousands. That’s not an exaggeration. One company said the liner was ‘unrecoverable.’ Hearthstone’s camera showed it was stained but structurally sound. They swept it, applied HeatShield to the joints, and certified it for another decade. I have the before-and-after photos if I ever sell the house.”
Amanda N., Wilson Borough, near Easton
Why Customers Trust Us
These aren’t cherry-picked. They’re the calls we run in Easton week after week. The patterns matter more than any single review.
Homeowners mention the camera inspection because it removes the information gap. You see what we see. You get a plain-English verdict, documented like an engineer, explained like a craftsman. No hidden damage, no invented urgency.
They mention the 90-Day Done Right Promise because we’ve honored it enough times that it’s not theoretical. Krafted right, Every time, Your home first, Standing behind it. In writing, no arguing. If we miss something, we come back.
They mention live phone answering because it’s rarer than it should be. A real person, 24 hours a day, 7 days a week. Not an app, not a callback queue.
They mention single-visit completion and upfront pricing because their time matters and surprises on the bill erode trust. The number on the estimate is the number on the invoice. A square deal.
We’ve worked with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield for decades. Professional-grade materials, no builder-grade substitutes. Done right, and we stand behind it.
Call (610) 756-1504 to schedule a chimney sweep or camera inspection. Estimates are free, and you’ll speak to a live person.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Easton since 1984.